Great Customer Feedback ,

Just had a monthly review with the client and we’re getting great feedback on the security staff. There were 3 examples called out where they are really shining:

1. During the weekend a boy tripped into the phone booth (LEGO) and cut his head. He was bleeding and an ambulance was called. However, apparently one of your guards (lady) has a first aid training and really calmed the boy down by speaking to him and sitting with him and his parents. This really was very helpful.
2. At some point a female visitor was feeling ill in the store and a male guard noticed and took her with him to sit down somewhere and went and got some water for her so she would feel a bit better. After that she went to the store manager to praise the guard, describing him but having no clue he was actually security – he was seen as LEGO staff
3. Some of the staff were seen to be helping out tidying/organizing products before the doors were opened, they were told they really don’t have to, to which the reply was “I know – but I love playing with LEGO”.

LEGO is very happy with the current team and their efforts, well done! All 3 examples are really so great to hear!