Keyholding & Alarm Response

OUT OF HOURS KEY HOLDING AND ALARM RESPONSE

We offer a comprehensive response service to your intruder, fire and smoke alarms in accordance with ACPO guidelines. Once alerted by your Alarm Monitoring Station we will despatch a mobile response officer to your premises to investigate.

Our Response Officer will:

• Liaise with the Police and other emergency services.
• Inspect the premises inside and out.
• Organise a remote alarm re-set or call out your alarm company’s engineer.
• Remain on site until the alarm system is re-activated or the customer key holder arrives in the case of an escort service.
• Organise emergency repairs to make the property secure, with prior written authority.

This service has many benefits:

• Greatly reduced health and safety risks for your staff and lone worker.
• Reduced personal injury insurance claims.
• Greater key control.
• Reduction of secondary false alarms caused by inexperienced key holding staff that could result in or extend the period of withdrawal of Police response notice.
• Emergency security cover even when Police response has already been withdrawn.

Duval EYE is a sound company with excellent standing and the owners have clear ideas about its present and future direction. Furthermore, they are wholeheartedly committed to providing a quality service and where possible, adding value to their Security requirements. Association Chief Police Officers (ACPO)Guidelines & Health and Safety: New ACPO guidelines together with health and safety responsibilities are forcing companies to re-evaluate their key holding and response arrangements.

• The ACPO guideline for police attendance to false alarm activation has been reduced to just 2 over a 12 Month Period. After which the response is withdrawn and will only to be reinstated when a secondary verification system has been installed.
• Companies are obliged to have two key holders who can reach the premises within 20 minutes.
• Employers Duty of Care places stringent requirements upon Companies and organizations Directors who face full Responsibility to protect their employees.
• Your workers are at risk if they attend Alarm Activation.
• If one of your staff (a lone worker) suffer an accident or be attacked and injured whilst attending a Key Holding & Alarm Response they may have a reasonable claim in court for compensation as a result of corporate negligence or worse.
• You may be expecting them to perform duties without the correct training, support and more importantly Insurance.